ARIF LIVING Privacy Commitments

ARIF LIVING understands the critical importance of safeguarding individual privacy and ensuring the protection of Personal Information. This document outlines our privacy commitments, explaining how we gather, manage and use your Personal Information.

We adhere strictly to the Privacy Act 1988 (Cth) (“Act”), ensuring full compliance with all stipulations regarding the collection, management, and disclosure of your Personal Information. For further information, please visit www.oaic.gov.au.

Understanding Personal Information

"Personal Information," as defined by the Act, typically includes any data that can be used to personally identify an individual. This may include, but is not limited to, your name, address, telephone number, email address, occupation, and details pertaining to your interactions with us.

The Spectrum of Personal Information We Collect and Maintain

The nature of Personal Information we gather depends on our relationship with you and may include:

Identification Details: Your name, residential address, and date of birth.

Contact Information: Telephone number, residential, mailing, and email addresses.

Delivery Data: GPS location, time zone, and photographs (specifically for our logistics services).

Demographic Information: Date of birth, gender, age, purchase history, income bracket, occupation, hobbies, and interests.

Identity Verification: Driver’s licence number and passport details.

Product and Service Data: Details of products and services purchased or inquired about, along with any additional information required to deliver those products and respond to your queries.

Business Partner Information: If engaged as a business partner, we collect the name of your business, your position, and contact details.

Work-Related Information: If engaged as a service provider, contractor, or agent, we collect performance-related information.

Job Applicant Data: If you apply for a job with us, we collect information to assess your application, such as your job application or resume, and references.

Financial Data: Payment methods, credit reports, and any information provided in relation to applications for finance or in-store credit.

Feedback: Information provided directly to us through our website, customer surveys, or visits by our representatives.

Health Information: Information we deem reasonably necessary to ensure the health and safety of our premises, staff, and customers.

Analytics: Information provided indirectly through use of our websites or online presence, including your IP addresses.

The scope of information we collect aligns with the specific services we provide, and interactions or relationships we have with you. We only collect information that is deemed necessary for these services, interactions, and relationships.

ARIF LIVING's Employee Data Collection

ARIF LIVING gathers Personal Information from its employees, such as name, address, contact numbers, email addresses, bank details, emergency contact information, and employment records. This information includes your job description and all other work-related data. While some of this information is mandated by law, ARIF LIVING also collects it to facilitate business operations like ensuring timely payment of salaries, managing the employer-employee relationship, and maintaining workplace safety.

We aim to collect Personal Information directly from our employees whenever feasible. However, there may be instances where we indirectly gather such data, such as from colleagues or other entities during a criminal reference check.

Certain Personal Information, like an employee's company email address and work contact number, is publicly accessible due to the nature of their role. Sensitive information, however, is securely stored. Employee records are retained in compliance with data retention requirements under applicable laws.

Methods of Personal Information Collection

Direct Collection: We primarily collect your Personal Information directly, unless it is unreasonable or impracticable to do so. We may collect your information through:

Your interaction with our website

Conversations and communications between you and our representatives

Completion of applications, purchase orders, or request for quotes

Access to our premises

In-store or online purchases

Finance applications

Contacting us for more information or website registration

Participation in surveys and research

Entry into a promotion, sweepstake, or contest sponsored by ARIF LIVING

Subscribing to our mailing list or member program

Interaction via social media pages like ARIF LIVING's Facebook page, Instagram, or Twitter account

Applying for a franchise

Supplying goods or services to us

Expressing interest in a specific ARIF LIVING service or product

Submission of job applications or resumes, including references and publicly available information about you

Employment with us

Web Tracking and Cookies: We use tracking technologies like cookies to identify your browser each time it visits our site and to monitor the pages you visit. This data helps us optimize our site and enhance your online experience. Cookies are bits of information that a website transfers to a computer's hard disk for record-keeping. Most browsers are set to accept cookies. If you prefer not to receive cookies, you may adjust your browser settings accordingly.

Remarketing: Our website uses various software platforms and analytics programs like Google AdWords, Google Analytics, and the Google Display Network to display ads on other websites after you've visited our site. This practice, known as remarketing, is a tool offered by Google and other digital providers. To opt-out of Google advertising, manage your settings by visiting the Google Ads Preferences Manager.

Franchisee Data Collection

ARIF LIVING may gather Personal Information from its franchisees to effectively manage the ARIF LIVING franchise network.

Third-Party Information

We might also obtain information from external entities like credit reporting agencies, law enforcement bodies, and other government institutions.

Consequences of Non-Disclosure of Personal Information

Should you choose not to share the requested Personal Information with us, we might be unable to deliver the products or services you've asked for, at least not to the expected standard or perhaps not at all. Additionally, we might be unable to provide you with information about our offerings.

For employees, failure to provide the requested Personal Information might hinder your or our ability to fulfill our respective employer and employee commitments.

Usage and Disclosure of Personal Information

Rest assured, your Personal Information will never be shared, sold, rented, or disclosed in ways other than those outlined in this Privacy Policy.

We hold on to Personal Information as long as it's necessary for the purpose it was collected for. In some instances, we may retain it for longer periods when mandated by law or regulations, or to defend our legal rights.

ARIF LIVINGr's usage, collection, and retention of your information aim to deliver our products and services to you, understand you better, and improve our services. This includes:

Customer Service: We use your information to complete transactions, deliver products and services, offer our membership program, and promptly address queries, comments, or customer service issues through email, social media, telephone, or mail. We may also record your communications with our customer service representatives.

Marketing: We keep you informed about products, services, events, or promotions that might interest you across various channels. You can opt out of this at any time. We also use your information to gauge the effectiveness of our online advertising and evaluate our website's performance to enhance the content we display to you.

Business Operations: We use your information to analyze our business, plan marketing strategies, conduct research, recruit, and train. It also helps us enhance your in-store and online customer experiences, accelerate your transactions, manage our business, analyze trends, administer our website, track user movements, and gather broad demographic information. We also collect health-related information to ensure the safety of our premises, staff, and customers.

Fraud Prevention: We use your information to prevent fraud and other criminal activities.

Recruitment: We use your information when hiring staff and collaborating with contractors.

Employment-related Activities: We use your information for activities and practices related to our employment relationships.

Other Purposes: We use your information for other purposes that we have explained and where you have provided the required consent or been given the required notification; or which are required or authorized by law.

Sharing of Personal Information

ARIF LIVING may share your Personal Information with:

Affiliated Entities: As defined by the Corporations Act 2001 (Cth), particularly our parent firm and franchisees. Franchisees: In instances relevant to your transactions with specific franchisees. Service Providers: Among others, these include tech service providers for application and system services, cloud infrastructure, development and tech support, data processing, storage, hosting, research, data analysis, payment protection providers, mailing services, couriers, payment processors, delivery contractors, mobile app providers, data entry service providers, network administrators, debt collectors, third-party product repairers, and professional advisors like accountants, solicitors, business consultants, and advisors. Partners: These include our third-party marketing agencies, membership program partners, social media platforms like Facebook, Twitter, Google, organizations we collaborate with for promotions or distributions, or other entities we believe you might be interested in receiving information from. Law Enforcement Agencies: We disclose information to any individual, regulatory body, or government agency as required by law. Business Acquirers: If we decide to sell a part or the entirety of our business to a third party, we will disclose your information to the new owner(s) during the transaction process.

We strive to safeguard your privacy when transferring Personal Information overseas. This includes ensuring that the foreign recipient either complies with the Australian Privacy Principles or is bound by a similar enforceable obligation. Entities outside Australia that we might disclose your Personal Information to include our affiliated entities located in the United Kingdom, Europe, Asia, and South Africa, and our data hosting, IT, and CRM service providers located in the United States, Brazil, Canada, Europe, New Zealand, United Kingdom, and Asia.

Direct Marketing Communications

We may send you direct marketing communications about our products and services that we believe might interest you, provided it aligns with your expectations based on how we collected your Personal Information. These communications can be sent in various forms, including mail, SMS, social media, and email, in compliance with applicable marketing laws like the Spam Act 2003 (Cth). If you express a preference for a method of communication, we will strive to use that method whenever feasible.

Access and Modification

You can request to access your Personal Information that we have in our possession at any point by reaching out to us (contact details provided below). If we hold information that you are eligible to access, we will endeavour to provide you with a convenient way to access it (for instance, by mailing or emailing it to you). We might ask you to bear our reasonable expenses for providing access to your Personal Information.

There could be scenarios where we cannot grant you access to your Personal Information because we are legally not allowed to do so or you don't have the legal right to access this information. For instance, we may need to deny access if providing access would infringe on other people's privacy or lead to a confidentiality breach. Employees should be aware that we might have the right to refuse access to or correction of an employee record. If we deny access, we will give you written reasons for our refusal.

If you believe that the Personal Information we have about you is incorrect, incomplete or inaccurate, you can request us to modify it. We will review if the information needs to be amended. If we disagree that there are grounds for amendment, we will add a note to the Personal Information indicating your disagreement with it.

Employees should adhere to the processes we specify to ensure we have accurate and up-to-date employee details (like bank account and contact details).

Third-Party Websites

The links to third-party websites on arifLIVING.com.au are provided solely for your convenience. If you use these links, you will exit ARIF LIVING's site. ARIF LIVING is not responsible for these sites, their content, or their usage of your Personal Information.

Security Measures

ARIF LIVING is dedicated to ensuring the security of your Personal Information and uses industry-standard security measures to safeguard and protect your information. This includes taking reasonable steps to protect your Personal Information from loss, misuse, unauthorised alteration, or disclosure. Some of the measures we take to secure your information include:

Implementing security restrictions on access to our systems, such as passwords, firewalls, and anti-virus software.

Providing external and internal premises security.

Queries or Complaints

If you have any questions about this Policy, any concerns or a complaint about the way we handle your privacy or a potential privacy breach, please use the contact link on our website or reach out to our Privacy Officer using the details provided below.

Contacting the Privacy Officer

Privacy Officer Email: [email protected]

We promise to address all complaints fairly and in a timely manner, considering all the circumstances of your complaint. We generally aim to investigate and respond to complaints within 30 days of receiving them. However, if the issue is complex and might take longer to resolve, we will notify you and keep you updated.

To learn more about privacy in general, you can visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

Definitions and Policy Updates

ARIF LIVING reserves the right to modify this Privacy Policy as needed for any reason. Whenever changes are made, we will post the updated policy on our website. This policy was last revised in March 2025.